User Obligations

You agree not to do any of the following while using the urban-id.net Site: • Intentionally or unintentionally violate any applicable law or regulation. • Access, tamper with, or use nonpublic areas of the urban-id.net Site or computer systems. Unauthorized individuals attempting to access or tamper with these areas may be subject to prosecution.


The urban-id.net site may contain links to other websites or resources. You acknowledge and agree that urban-id.net is not responsible or liable for (1) the availability or accuracy of such websites or resources; or (2) the content, advertising or products on or available from such websites or resources. The inclusion of any link on the urban-id.net site does not imply that urban-id.net endorses the linked site.

Copyrights and Designated Agent For Notification of Claims of Infringement

urban-id.net respects the intellectual property of others, and we ask our users to do the same.

All rights reserved. No part of this Site may be reproduced, distributed, or transmitted in any form or by any means, without the prior written permission of the publisher

Return Policy

Once Urban ID® products leaves our warehouse, it cannot be returned pursuant to applicable law concerning cosmetic products. However, in the event that your delivered item is damaged, we are happy to accept your claim in accordance with the procedures that are outlined below.

Damaged Goods

We understand that there will be times when products may be damaged during delivery. We will honor claims for reimbursement in such events. In order to process claims, we require that the customer who received the delivery return all damaged products at the direction of us, and we may make the arrangements for the delivery company to pick up the damaged items; however, we request that you fill out any required forms that the delivery company provides in order to complete your refund. Please understand that if you do not return the damaged products, then we cannot provide you with the refund. Customers need to file a claim for damaged goods within 10 days of receipt of order. Please initiate the claim by emailing us at mail@urban-id.net.